Returns and cancellations
Our Return Policy is designed with our customers in mind, aiming to make your shopping or selling experience with Buy Antique just as exceptional as our items.
To protect our Customers from disappointment or the unexpected, we strongly encourage them to closely inspect item photos, descriptions, and details before purchasing anything on the Site, and then again upon delivery or pickup.
If the Customer is unsure about an item's condition, dimensions, quantity, or description, they can send their questions to us.
Should you have any questions regarding your transaction, please contact us in the first instance.
Can I cancel an order?
If a Customer changes their mind or decides for any other reason that they do not want to purchase the Goods before the Goods have been dispatched, they can cancel the order on the Site and receive a refund.
If the Customer cancels an order after an item has already been marked as dispatched for delivery, the costs of delivery are non-refundable.
Can I return an item?
Consumers can request to return the Goods on Buy Antique up to 14 days after the Goods have been received. Once accepted, the buyer is in charge of the shipment and should organise it as soon as possible (except in the case of a return of faulty Goods).
Additionally, the Customer may not return an item for "inaccurate listing” reasons when its dimensions or other characteristics do not fit its requirements. We strongly recommend that buyers measure all access areas prior to making a purchase.
In case of a return, the costs of delivery are non-refundable.
The Customer is responsible for organising the return of Goods and for paying delivery costs. Once the item is returned to us in the same condition, we will confirm receipt and refund the Customer. If an item is returned to us damaged, or in an unsuitable condition, Buy Antique will not be able to process the refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Acting under the Consumer Rights Act 2015, customers may return faulty Goods that are damaged in transportation or the listing on the Site is materially inaccurate, misleading, or misrepresents the Goods. In these cases, the Customer must provide photographic evidence to Buy Antique or reject the delivery on arrival.
In case of damage in transit for all resale items, Buy Antique must be informed. Buy Antique will then raise an insurance claim with the delivery company. Once the claim is resolved and any relevant decision regarding the insurance has been made, any applicable refunds will be processed.
Please note that vintage items are not sold as new and are likely to show signs of wear and tear. This is not sufficient grounds for a refund.
Buy Antique isn't liable for any damages or loss sustained in transit via third parties.